"Tumut District Community Transport"

(A part of the Commonwealth Home Support Program (CHSP))

(A non-profit Organisation)

Auspiced by Snowy Valleys Council

Please call 6941 2591 for bookings
or 6949 5641 for Talbingo..

Our Services.

Servicing Transport needs,
for people who are:-

  1. Frail Elderly.
  2. People with a disability.
  3. Their Carers.
  4. People who are transport disadvantaged, in conjunction with C.H.S.P
        (Commonwealth Home Support Program (CHSP)) clients.
  5. We also provide, limited non-emergency, Health Related transport!
            N.B. -- BOOKINGS are ESSENTIAL 3 days in advance of travel!!!

What sort of service can we provide?!

We can provide transport for medical appointments, shopping, and recreation.

We use our Wheel-chair modified - 11 seater Mercedes 'Sprinter', our Toyota 'Hi-Ace', and our 4 Honda Odyssey station wagons to round off our fleet.

The Staff.

Our staff and drivers, have all had
full police checks
carried out, to ensure the character of the people involved, with your passenger transportation!

Complaints

  1. Our policy, is that Passengers, and/or their Carers, will be able to voice complaints. This can be done by way of telephone, in writing, in person, or by way of our Annual survey!
  2. All complaints,will be recorded, and investigated by the Service! If complaints are not resolved at the Driver/Manager level, then complaints will be brought before the Committee, as soon as possible! The complaint, should then be dealt with, within a month! The complainant, will be advised in writing, within 7 days, of a decision being made!
  3. Passengers, can contact the"Community Services Commission" on Freecall No: 1800 060 409, if any complaint or dispute, cannot be resolved, at the Service level!

Snowy Valleys Council

We are auspiced, by Snowy Valleys Council who look after the financial requirements and contracts between the NSW Transportation & Infrastructure, NSW Health Department and Snowy Valleys Council.

The Commonwealth Home Support Program (CHSP)
is jointly funded by the New South Wales and Federal Governments.


Disclaimer:

"Although funding to
Tumut District Community Transport
has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government."

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